FREE DELIVERY IN METROPOLITAN FRANCE FROM €150 PURCHASE
Where does the name “gllu” come from?
And no, our little name doesn’t come out of nowhere! It's Norman patois.
gllu means rye straw used on thatched cottages.
Where are the products manufactured?
All our creations are imagined and manufactured in our workshop, in Malaunay near Rouen.
A workshop located in a former Norman dyeworks!
Products resulting from collaborations are manufactured in our respective workshops with partner brands. All ensure sustainable and local manufacturing ;)
Products from the “Guests” category are not manufactured by us. We source our supplies from creative friends who ensure French, local and quality production.
Where does the wood used come from?
We are lucky to have a sawmill less than 20km from our workshop. And more precisely in Saint-Etienne-du-Rouvray, at Normandie Bois.
This is where we have sourced our products from the beginning.
We buy our oak and chestnut blocks there, which come exclusively from nearby forests.
Their stock is immense, a real delight for wood lovers!
How to fix the shelves?
Our shelves are designed to be very easy to install.
The Super-poses shelves are attached using small brass nails, which we provide.
A hammer and a level will be enough!
Méga-poses and Firmin shelves require drilling. We provide dowels and screws suitable for all types of walls (placo, concrete, bricks, etc.).
Installation instructions are also provided.
Don't panic, it's very simple ;)
How to install the Hirondelle?
Our Hirondelle soliflore is designed as a blocking system. The sliding part blocks the flowers against the fixed part. We recommend attaching the fixed part first, then putting on the flowers and the sliding part.
Don't panic if the upper part slips when the flowers are not stuck there! This is completely normal, it will hold with the flowers.
How much weight do Méga-poses and Firmin shelves support?
Mega-pose shelves can support frames, small objects, magazines. We recommend that you do not place objects that are too heavy (e.g. a large vase filled with water) on the modules. This could pull on the bindings.
Firmin shelves are wider so they can support more weight, you can put many books, bedside lamps, vases, plants, etc. on them.
Can I slide magazines into Super-Posts?
They can support small magazines, but classic formats risk being too large, leaning and weighing on the brass bar.
For magazine shelves, we recommend theMéga-poses model 😉
The brass bar of my Super-poses has oxidized, what should I do?
It can happen. Handling the brass bar with bare hands may cause it to oxidize. Some people oxidize more than others. It's not a big deal at all, since it's solid brass you can clean it easily. The best is to use a small cloth soaked in white vinegar. It should be shiny and streak-free again.
I don't have the hardware needed to install my product, what should I do?
Send us a quick message, we'll send you another one! ;)
I'm moving, can I remove and reinstall my shelf?
Yes No problem !
For Super-installations, simply pull gently at the nails and the shelf will unhook. For the 80cm Super-poses, we recommend that you do it in pairs, so as not to break it.
For Méga-poses and Firmin, you can uninstall them without problem and recover the screws.
Then, contact us to have new dowels sent to you.
I would like to offer a gift card, how do I do it?
We offer you a card to offer , on our e-shop.
You can choose your amount from the following: €30, €50, €80 and €100.
The card is dematerialized and will be sent directly to the beneficiary's email address or to yours if you wish to offer it later.
A unique code will be created and mentioned in the email so that the beneficiary can use it on our entire site, within 2 years.
How long will it take for me to be delivered?
Orders are prepared and shipped within 24 to 48 hours. Allow between 3 to 5 days from validation of the order.
Do you offer free delivery over a certain amount?
Yes ! From 150 € purchase (excluding tables), we offer delivery by Mondial Relay and by Colissimo, in Metropolitan France.
Can I merge orders to save on shipping?
Our orders are launched for preparation from Monday to Friday, from 8 a.m.
If we see several orders placed with the same name and the same address, we may ask to merge your order and reimburse you for the delivery costs partially or completely, if we are on time.
The merger is not automatic.
Can we come and buy the products directly from you?
If you're in the area, you can stop by! ;)
Our workshop is located at:
40 rue de la Clérette
We are available Monday to Friday, 9 a.m. to 5 p.m. :)
Can we find you in store?
We are resold through many partner stores.
You can find all the addresses in the “ Points of sale ” tab.
Our resellers do not have our entire collection, do not hesitate to send them a quick message to be sure of their stock 🙂
I live abroad, can I have it delivered?
No problem ! We deliver all over the world ;)
How to track my order ?
An automatic email from the chosen carrier is sent to you when your package is shipped. You will find the parcel number there allowing you to follow its delivery.
If you do not receive any follow-up email, check your spam and write to us at firstname.lastname@example.org.
What should I do if my item arrived damaged?
Do not panic ! ;)
Send us an email with photos of the damaged item AND its packaging to email@example.com. After studying the file, we can issue a refund or resend, depending on your wishes.
Do not hesitate to make a complaint to the carrier or even open your package in front of the delivery person, if the packaging is damaged.
I want to return an item, how do I do it?
The products must be returned to Gllu at the following address:
Found Objects / Glu
40 rue de la Clérette
They must be returned in their original packaging, properly protected. They must be in perfect resalable condition. Any product returned incomplete, damaged, washed, damaged, deteriorated, soiled, even partially will not be refunded or exchanged.
Return costs remain the responsibility of the customer.
How long do I have to make a return?
You have 30 days to return your package from the date of delivery of the product.
What are the return costs, if any?
Return costs vary depending on the weight of the package: between approximately €5 and €10.
We strongly recommend that you use Colissimo and send us the tracking number of the package to firstname.lastname@example.org.
How do I track the status of my return?
As soon as we receive your package at the workshop, we will process your refund.
We strongly recommend that you use Colissimo and send us the tracking number of the package, to the address email@example.com, in order to follow the delivery of the package.
Can I exchange an item?
No. If you want another item in place of your purchase, you must return it to us and place a new order.
I did not receive the correct items, what should I do?
Sometimes there are small errors when preparing an order, we apologize for this.
If this happens to you, don't panic!
Send us an email to firstname.lastname@example.org to notify us of the error. We will send you a return slip and send the correct item back (free of charge) after studying the file.